Alpaka

SMS Keywords & Workflow

The Alpaka SMS Inbox allows you to collaborate with your team on actioning or responding to inbound SMS

SMS Templates can be used to send automated personalised messages to your contacts.

The outbox filters and actions help you keep to your budget and keep an eye on the messages you send.

Automate and personalise your messages with variables

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Try using different keywords or checking for typos.

Track the progress of all tickets related to your company.

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