Alpaka SMS has default keywords to either opt-out or opt-in to communication from you.
STOP, END, QUIT, CANCEL, UNSUBSCRIBE & UNSUB will all unsubscribe your contact.
START, YES, RESUME & UNSTOP will all re-subscribe your contact.
All of these keywords are required to prevent contacts being spammed.
Use of Keywords
Keywords can be used as a call to action or to trigger a workflow for team members to be notified if a keyword has been used in response.
Hover over SMS in the navigation and select KEYWORDS.
To add a new keyword click '+ Add Keyword'.
Give the keyword a name and click Submit to save.
A workflow can be triggered once a contact or team member sends a text message to your virtual number containing a keyword.
In the MORE menu > Workflow
Add a new workflow by clicking '+ Add Woorkflow'.
Choose a Request SMS template from the dropdown. (If there are no templates there, please see the SMS Templates lesson by clicking here).
Choose a Team Member(s) that should be attached to this workflow.
Create a new keyword, in this example we have created a keyword named CALLBACK.
When sending a message to a contact e.g. "Reply with CALLBACK to hear more"
The team member(s) will receive a populated text message, in this example, the Callback Request template.
Within the SMS inbox, you can search by number, filter the to & from received dates and keyword used.